These are the terms and conditions which will apply to your tour.Please read them carefully as on signing the contract you will be bound by them.

YOUR COMMITMENTS TO US

Payment.

On booking you must enclose the required deposit per person.Deposits are non-refundable but are transferable. We suggest you book your Tibet tour at least 45 days before your arrival date, especially for the peak season of August and September. The balance of the tour isdue for payment two weeks prior to departure. You will be sent an invoice fromTourtibet approximately four weeks before departure reminding you of this. If the balance remains unpaid after this date we reserve the right to cancel your booking and retain the deposit you have paid. Below is our reservation policy.

a. If the booking is made two months (60 days) prior to your arrival in Lhasa, a deposit of 30% of the total tour cost plus transportation fares (flight, train) is required to secure your reservation when you confirm your trip with us.

b. If the booking is made within two months (60 days), but 15 days prior to your arrival in Lhasa, a deposit of 50% of the total tour cost plus transportation fares (flight, train)is required to secure your reservation when you confirm your trip with us.

c. If the booking is made within 15 days prior to your arrival in Lhasa, you are required to pay in full, i.e. total tour cost and transportation fares.

d.If the booking is made within 7 days prior to your arrival in Lhasa, you are required to pay in full, i.e. total tour cost and transportation fares.Also air delivery fee of your  permit,about $60 will be charged to ensure you get it  in time.

Cancellation By You.

The deposit is paid to us as a sign of your willingness.to utilise travel arrangements and accommodation which we reserve on your behalf. Should you, or any member of your booking, be forced to cancel your tour reservation you must do so in writing and this must be signed by the person who signed the contract. The cancellation will take effect from the date that written notice is received at our office. All cancellations are subject to a charge (payable by the person who signed the booking form) based on estimated losses and calculated on a sliding scale as follows:

Period before date of departure          Cancellation costs (as a percentage
                                                       of the total tour cost)

Prior to 30 days                                    deposit only
Between 30–16 days                                  50%
Between 15-8 days                                      70%
Between 7–1 days                                    100%
Day of departure or later                            100%

Alterations by You.

The following sets out any charges applicable for changes you may decide to make to your tour reservation once you have sent us your booking form and deposit. In all cases you must notify us of your wishes in writing.

a) A change of holiday within 4 weeks of departure will be treated as a cancellation and charges will be levied as set out in paragraph  above.
b) If you wish to make any other alteration to your original booking you will be charged an alteration fee of $25.00 per booking form, together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers, including airlines; these charges may be the full cost of the tickets. Whilst we will endeavor to assist, we cannot guarantee we will be able
to meet any such requests. We regret that we can only make such alterations on receipt of the fee.

Insurance.
Tourtibet packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $24,000 provided free of charge as part of our package.  However, we still highly recommend that you purchase full coverage travel insurance from your country of origin. Meanwhile,Insurance provided by Tourtibet is not applicable where only hotel or flight booking are purchased through Tourtibet Tours.

Passports and Visas. It is the responsibility of each passenger to ensure they have a passport valid for 6 months beyond the end of the tour and applicable Chinese visa  at the time of travel.

On a tour it is necessary that you abide by the Authority of the Tour Leader. Signing our booking form signifies your agreement to this, and if you commit any illegal act when on holiday, or you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property , without prior notice, to terminate the holiday of the persons concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Complaints.

In the unlikely event of a complaint please refer to the tour leader. If the problem still cannot be resolved, then please write to our office within 28 days of the end of the tour, giving your booking reference and all relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us. Disputes relating to your tour which cannot be amicably settled may, if you wish, be referred to arbitration  in  the People's court of Chengdu

OUR COMMITMENTS TO YOU

Alterations By Us.

 We will do our utmost to provide the tour arrangements that have been confirmed, but we must reserve the right to modify or cancel any tour, flight schedule, accommodation or arrangement, if unforeseen circumstances arise. In such circumstances, we willinform you as soon as possible, and, should the change be a major one, we shall offer you the choice of acceptance of the change, an alternative tour, or a full refund of all monies paid. Where the change is a minor change we
will, if practicable, advise you before departure but we are not obliged to do so or to pay you compensation.  We accept no responsibility for additional expense due to delays or changes by the air, train or coach services, nor weather, strikes, acts of God, quarantine, and other causes beyond our control. We reserve the right to change airlines or aircraft type at any time. Flight details, for reasons beyond our control, may alter at any time.

 Tour Cancellation.

We must regretfully reserve the right not to operate any tour on which there are unpredictable situation in tibet before departure. Full payment including your deposit will be refunded. Should your tour have to be cancelled by us, including within 2 weeks of your departure date for reasons of ‘force majeure’ (circumstances such as, but not limited to, war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear activity, disease, fire or adverse weather conditions) you will be offered a full and prompt refund of all monies paid by you. Please note expenses relating to a delayed return due to strikes or natural disasters are normally the responsibility of the airline concerned.

Our Liabilities To You.

It should be noted that your booking is accepted on the understanding that you come on the holiday entirely at your own risk. We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure and the services reach a reasonable standard. However we cannot accept liability for physical injury, loss, damage or expense resulting from the actions or omissions of those involved in your holiday over which Tourtibet has no direct control, such as employees of airlines, transport undertakings, and others. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disasters or any scenario regarded as ‘force majeure’. Additionally Tourtibet shall in no circumstances be liable in respect of consequential loss or damage, detention, delay or overcharge howsoever caused.